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Privacy Policy

1. Introduction

Property365 ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or interact with us. By using our services, you consent to the data practices described in this Privacy Policy.

2. Scope

This Policy applies to:

  • Website visitors
  • Registered users
  • Property buyers, sellers, and renters
  • Real estate agents and brokers
  • Other service providers

It applies to users in India, the United Arab Emirates (UAE), and worldwide, focusing on compliance with the India DPDP Act 2023 and the UAE Federal Decree-Law No. 45 of 2021.

3. Information We Collect

3.1 Information You Provide

  • Name
  • Email Address
  • Phone Number
  • Property details
  • Billing information
  • Payment details (processed securely by a partner)
  • Content you provide (inquiries, reviews, messages)
  • Identity verification data

3.2 Usage/Device & Communication Data

  • IP address and device details
  • Browser type and app version
  • Pages visited and actions taken
  • Communication data (calls/chats)

We use your location data to show you properties relevant to your area context.

4. Purpose of Processing

We use your information to:

  • Provide, maintain and improve our services
  • Process and complete property transactions
  • Verify identity and prevent fraud
  • Communicate with you (updates, support, marketing)
  • Personalize your experience
  • Comply with legal obligations
  • Generate analytics and insights

We do not sell your personal data to third parties.

5. Legal Basis (India - DPDP Act 2023)

We process your data based on:

  • Your consent
  • Performance of a contract
  • Compliance with a legal obligation
  • Legitimate interests (e.g. security, improving services)

For users in UAE, data processing aligns with UAE Federal Decree-Law No. 45 of 2021.

6. Data Sharing

We may share your data with:

  • Property agents/owners
  • Service providers
  • Legal authorities
  • Advertising partners
  • Business transfer (e.g. merger/sale)

We do not sell your personal data to third parties for marketing purposes. We ensure third parties process data securely and comply with applicable laws.

7. Cross-Border Data Transfers

Your data may be transferred to and stored on servers located outside your country. We ensure appropriate safeguards are in place for such transfers. By using our services, you consent to such transfers.

8. Data Retention

We retain your data for:

  • As long as your account is active
  • Comply with legal/regulatory obligations
  • Resolve disputes and enforce agreements

Once the retention period ends, data may be securely deleted or anonymized (e.g., aggregated for analytics).

9. Your Rights (India & UAE Users)

Subject to applicable law, you may:

  • Access and obtain a copy of your data
  • Request correction of inaccurate data
  • Request deletion of data
  • Withdraw consent
  • File a complaint

To exercise these rights, contact us at privacy@property365.com.

10. Security

We implement reasonable technical and organizational measures to safeguard your data. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

11. Cookies and Tracking

We use cookies to improve your experience:

  • Essential cookies (functionality)
  • Analytics cookies
  • Advertising and targeting cookies

You can manage cookies through your browser settings.

12. Third-Party Websites

Our services may contain links to third-party websites. We are not responsible for their privacy practices. Please review the privacy policies of those websites.

13. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal data from minors.

14. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes on our platform.